All orders are shipped with the United States Postal Service. The buyer may choose USPS Priority (2-3 days) or USPS Express Mail (1-2 days). We ship packages Monday through Friday. Please note, we do not ship on Saturday or Sunday. Orders are normally processed and shipped within 24 hours of receiving payment. Orders placed on Friday will be shipped the next business day which is Monday. Our shipping schedule is bound to the USPS National Holiday Schedule so please plan accordingly. Delivery confirmation is included with every order. Please note some products such as aerosol cans may not be shipped using Priority or Express Mail. These items have to be shipped separately with USPS Ground and may take 5-10 days to arrive.
ClearDefender.com custom cuts all our vehicle film products once the buyer places their order. Requests for returning an item for reasons other than an incorrect shipment or product defect is NOT allowed, however rare exceptions to this rule are sometimes made. We will exchange any defective products or incorrect shipments. Please inspect your products and report any issues within 30 days of receiving your item. A return will not be accepted after 30 days. Customers must contact us at firstname.lastname@example.org for approval before returning an item. Returns will not be accepted without prior authorization. All approved returns are subject to a stocking fee. (See fees outlined below.) This fee will be subtracted from your original product total before a credit is issued. All returned items must be in their original condition. The parts must be clean, unused, and film products can not be removed from their backing paper. ClearDefender.com will inspect all returned items before issuing a refund. Buyers are responsible for return shipping charges incurred for returning an item.
Upon approval, refunds on vehicle film products are issued in the following manner:
• Opened but uninstalled – 35% stocking fee
• Partially installed products can NOT be returned.
• Shipping is Non-Refundable.
We supply our customers with example written instructions, videos, installation tips, tools, and professional advice via e-mail and/or telephone, when needed, for a successful installation. Thousands of satisfied customers have installed their kits with great success. The quality of an installation depends entirely on the installer. It is our recommendation for each consumer to read our instructions and make a decision based on their personal skill level whether or not to attempt the installation process or hire a certified professional. If a customer chooses not to install the kit themselves, we can direct you on how to find a local installer in your area. You should ALWAYS contact the professional installer prior to purchasing a kit from our website. They may supply their own and want you to purchase directly through them.
ClearDefender.com is not responsible for any misapplication by the customer or hired installer. Buyer assumes all risks and liabilities with respect to the purchase and installation of the product. If the buyer decides to apply paint protection film to a repainted surface, there is a risk of pulling the new paint. If paint protection film is removed from a non-OEM repainted surface, the paint could be pulled or damaged in the removal process. The buyer recognizes this risk on repainted surfaces and ClearDefender.com can not be held responsible. ClearDefender.com shall not be held liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use the products sold on our website.